How long does fido take to ship a phone

I would like to make sure that the phone order is actually in the system as I know the plan was already swtiched. Go to Solution. I have the same problems. I ordered the phone online, my credit card was charged by Fido.

But I have not received any confirmation email. Some phones are back-ordered which can cause a certain delay. You'll receive an e-mail once it's shipped! When did you place the order? If you need immediate assistance, you can contact us and we'll be happy to look into your order with you.

September I am having a similar issue to those above and was wondering if you could also help me confirm if my upgrade was completed. I have a feeling I only processed part of the transaction and maybe did not complete the process.

We're glad to read everything is in order now. We hope you enjoy your order. April I just upgraded my phone and plan on April 20th, it is now April 22nd and I have not yet received an email of any sort saying the transaction went through or what the tracking number is. When will I get one? I have moved your message here as it relates to the same topic.

As mentioned by FidoClaudia , it can take up to 48 hours. June I have the same problemhere. However I haven't receive any confirmation email. Hey Paulideep As soon as your device is shipped, you will receive a notification by email with the tracking number letting you know that it's on the way. Since the order was done yesterday only, you should be able to receive the confirmation really soon. December I am in the same situation as well.

I feel your pain and am going through the same issues. UPS has phone an FIDO refuses to allow me to get a new phone at a retail location until phone has been returned the them.

Looks like Koodo is getting another customer wen my contract is up next month. We'd hate to see you go over this, however, as much as we would like to allow you to do otherwise, our systems only allow one hardware upgrade on a line at a time. This is not something where we can make any exceptions. This is something that we have in place to help protect your account and help protect against any suspicious activitiy.

This means that, if you are returning a device that was sent to you, and would like to upgrade your device in-store instead, you will need to wait until we have received that device and processed it as returned.

December Welcome to the Community. I'm sorry fo hear about your experience, We definitely don't want you to feel lthis way, not receiving your phone when expected can definitely be deceiving. We ship most phones through UPS unless requested otherwise or in specific situations, we want to make sure you receive your device as soon as possible and that's the best way to ensure that!

I'll send you a PM so we can look into this further. Help Sign In. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Otherwise, I will wait for the retail stores to reopen. Could someone please answer my question?

Thank you. Go to Solution. Please see the solution FidoNick provided above. Hey khash27! Our phone shipments take days, depending on where you're located. FidoCharles Moderator. Hey dieselinoo Welcome to the Community! We can definitely understand the situation. How did you order and opened your account exactly? Was it done online or with an agent? In response to FidoCharles. FidoAllan Moderator.

In response to dieselinoo. Hey dieselinoo , thanks for the update!